Privacy policy

At LARPILOTE, we value the privacy and security of the information our clients and users entrust to us.

This policy simply explains:

• what information we may collect
• why we use it
• who it may be shared with
• how we protect it
• how you can contact us

Our goal is to collect only the information needed to run our services.

Depending on how you use LARPILOTE, we may collect:

Contact information

• full name
• email address
• phone number
• company name, where relevant
• country or region

Service information

• plan chosen
• number of properties
• information needed to manage bookings
• listing information
• support requests
• communications needed to deliver the service

Payment information

No payment is made on our site. Payment terms are communicated directly to the client.

We do not ask for full bank card details to be sent to us by email.

Technical information

When you use our site, some technical information may be collected automatically, such as:

• device type
• browser
• IP address
• pages viewed
• date and time of connection

We use this information to:

• provide our services
• create and manage subscriptions
• communicate with our clients
• handle support requests
• track bookings
• manage payments
• improve the site and our services
• ensure security
• prevent abuse or fraud
• comply with our legal obligations

We do not sell your personal information to third parties.

As part of certain services, LARPILOTE may process information about guests on behalf of an owner or a concierge company.

This information is used only to the extent necessary to deliver the service.

The owner or the concierge company remains responsible for the information they send to LARPILOTE and must hold the necessary authorizations to use it.

To operate, LARPILOTE may use various digital services, including:

• Resend (delivery of the site’s request forms)
• Google Analytics and Google Tag Manager (audience measurement)
• Airbnb
• Booking.com
• hosting services
• communication tools
• management tools
• technology services needed to run the site

Some providers may process data in another country.

Where necessary, LARPILOTE takes appropriate measures to protect the information entrusted to it.

No payment is made on our site. When a payment is made under the terms agreed with LARPILOTE, the necessary information is processed by the institution or provider concerned, under its own privacy rules.

We keep information only for as long as needed for its use or as required by applicable legal obligations.

When information is no longer needed, it is deleted, destroyed or anonymized where appropriate.

We put reasonable measures in place to protect information against:

• unauthorized access
• loss
• misuse
• disclosure
• unauthorized alteration or destruction

However, no computer system can guarantee absolute security.

Depending on the applicable legislation, you may in particular request:

• access to the information we hold about you
• correction of inaccurate information
• information about how it is used
• withdrawal of consent where consent is the basis for processing
• deletion of certain information where the law allows

For any request:

support@larpilote.com

We may ask for certain information to verify the requester’s identity before processing a request.

The LARPILOTE site may use cookies or similar technologies to:

• keep the site working
• improve the user experience
• measure how the site is used
• improve our services
• ensure security

You can control some cookies from your browser settings.

We may send you the communications needed for your subscription or use of our services, including:

• sign-up confirmation
• payment confirmation
• information about your subscription
• important information about our services
• replies to your requests

When we send commercial communications, we comply with the applicable rules on electronic communications.

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.

The date of the last update is shown at the top of this page.

Where the law requires specific information or consent, we will take the necessary steps.

For any question about privacy or the use of your information:

support@larpilote.com