Legal notice

The larpilote.com website is operated under the name LARPILOTE, as part of a remote services business.

LARPILOTE offers virtual management and operational coordination services for short-term rentals, mainly for property owners and concierge companies.

The business is run mainly remotely and online. LARPILOTE does not receive clients at premises open to the public.

Email: support@larpilote.com

Phone: +1 (819) 809-5434

For any request about the administrative or legal information of the LARPILOTE business, you can contact our support team:

support@larpilote.com

The details of the host of larpilote.com are provided on reasoned request, in accordance with applicable provisions, in particular for security reasons.

Any request can be sent to: support@larpilote.com

LARPILOTE is a virtual management and remote coordination service.

Depending on the plan chosen, LARPILOTE may in particular provide:

• communication with guests
• booking tracking
• changes and cancellations
• follow-up of reported issues
• replies to reviews
• multichannel management
• listing optimization
• pricing support
• performance tracking
• remote coordination with local teams or providers

LARPILOTE does not directly provide services that require a physical presence at the properties.

Cleaning, in-person welcome, travel, maintenance, repairs and other on-site interventions remain the responsibility of the owner, the concierge company or the designated providers.

No payment is made online on the Site. Payment terms are communicated to the Client before the service starts.

For any question about a payment or a subscription:

support@larpilote.com

The LARPILOTE name, the logo, the LP monogram, and the texts, visuals, graphics, content and elements of the site are protected by the applicable intellectual property rules.

Any unauthorized reproduction or use is prohibited.

The site may contain links to third-party services or platforms, including Airbnb, Booking.com or other tools used as part of LARPILOTE services.

LARPILOTE is not responsible for the content, operation or availability of these third-party services.

LARPILOTE acts under an obligation of means.

The services offered do not constitute a guarantee of bookings, occupancy rate, turnover or revenue.

Results may depend in particular on the property, its location, seasonality, rates, demand, reviews and the conditions of the booking platforms.

Personal information collected through the use of the Site and LARPILOTE services is processed in accordance with our Privacy Policy.

For any question about your personal information:

support@larpilote.com

LARPILOTE favors a digital, simple, remote way of working.

If you would like further information about:

• the business
• the services
• the contractual terms
• administrative information
• legal information

our team can be reached at:

support@larpilote.com

This legal notice is governed by the law applicable to the business operating LARPILOTE, subject to the mandatory rules applicable to the client.

For any question:

support@larpilote.com