Frequently asked questions

No. LARPILOTE is a virtual management and remote coordination service. We do not necessarily replace the on-site teams who look after the property.

The owner or the concierge company keeps its own cleaning teams. Depending on your plan, LARPILOTE can remotely coordinate the people you have designated.

No. LARPILOTE is not meant to handle the physical management of the property.

The guest reports the problem to LARPILOTE. We assess the situation and contact the person or provider you have designated, following your instructions.

The cost of interventions, repairs and services remains the responsibility of the owner, the concierge company or the party concerned.

Yes. You keep ownership of your accounts and your revenue. LARPILOTE works within the access and permissions you grant.

No. Depending on your plan and your setup, we can work with Airbnb, Booking and other compatible platforms.

No. We can analyze, optimize and manage your activity, but no plan guarantees an occupancy rate, a number of bookings or a level of revenue.

Yes, subject to the terms of your contract.

Yes. Our RELAIS offer is designed for concierge companies that want to outsource part of their back office.

Yes. The RELAIS plan can be offered white-label so the concierge company keeps its client relationship and its identity.

No. The whole point of LARPILOTE is to let you manage remotely. Any physical presence needed at the property is handled by the people or providers designated locally.